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We are dedicated to providing all the support we can for our customers. We appreciate that you may have some technical queries or would like to learn more about products you've purchased. Our technical information hub is designed to be straightforward and easy to access 24/7.

 

Explore our comprehensive resources, from in-depth articles and tutorials to advice and useful tips, our information hub is your go-to destination for all things technical.

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Descaling

Issue 1

Preventing Scale (Boilers)

Scale build up is the biggest threat to hot water boilers and dispensers. Taking the necessary precautions is the most effective way in combatting scale. This issue will explore the most common causes of scale, and how you can prevent it before it becomes a problem for you and your customers.

Issue 1 - Water Boiler Scale Prevention
Filters

Issue 4

Klaran Water Purification

UVC LED water treatment technology is the most effective way of keeping your drinking water pure. Klaran is a small device installed inside a water cooler at the point of dispense. This issue will explore how it works and why you should be installing these devices into your machines.

Issue 4 - Klaran
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Sustainability

Issue 7

Scum

What is scum? How does it effect drinking water? This issue discusses how and why scum may effect your machines. This issue also breaks down preventative measure you can take to stop the formation of scum and combat it.

Issue 7 - Scum
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Issue 10

Sanitising

Sanitising your water coolers and other dispensing equipment is an important step in complying with hygiene regulations. Learn why we need to sanitise, and read step-by-step instructions on how to sanitise your cooler.

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*Please read the instructions provided with your sanitising solution / equipment.

Issue 10 - Sanitising
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Issue 13

Chilled Water Capacity

Determining the chilled water output capacity of a cooler is not a straight forward issue. Read this hub to understand how we measure the chilled water output of our machines and learn how different chilling systems effect output performance.

Issue 13 - Chilled Water Capacity
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Issue 16

Droople

Droople is the latest in water technology innovation. Allowing rapid testing and 24/7 monitoring of your assets in the field. Learn more about how the technology works and what it can do for you and your customers.

AA Droople Information Hub
Descaling

Issue 2

Descaling (Coolers)

Are your machines suffering from scale? It's not too late to restore your boiler or hot water dispenser, but you will need to take action. This issue will discuss what to do if you find scale in your machines. We have also included a step by step guide on how to remove it, using one of our coolers as a case study.

Issue 2 - Water Cooler Descaling
Sustainability

Issue 5

B.R.E.E.AM

Environmental awareness is an ever growing necessity across all industries. It is important that we take action and make changes where we can in order to work towards a more sustainable future. BREEAM is an establishment that hold a key voice for sustainability in our industry. See their water cooler guidelines and discover the products we offer that align with BREEAMs values.

Issue 5 - BREEAM
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Issue 8

Hot Water Capacity

We measure the output of our machines using two metrics, instant draw off and hourly output. Understanding the difference between these two metrics is crucial when it comes to selecting the correct dispensing system for your customer.

Issue 8 - Hot Water Capacity
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Issue 11

Types of Water Filters

We stock a wide range of water filters for both hard and soft water areas. Learn more about a selection of our water filters including hot water / scale filters. Make sure you check out 'Issue 6' for a detailed breakdown of our popular Nanofilter.

Issue 11 - Types of Filters Thumbnail
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Issue 14

Pressure in Undersink Units

Undersink chilling units can be prone to pressure buildup within the chilling tank. Because these tanks are sealed and have specific design considerations, proper installation is essential to prevent potential issues.

Issue 14 - Pressure Build-up in Undersink Chillers
Cleaning

Issue 3

SIP Automatic Sanitising

Find out more about our automatic sanitising solution. This helpful device not only purifies your water but can also save you money. Find out more about our automatic sanitising solution. This helpful device not only purifies your water but can also save you money. Find out more about our automatic sanitising solution.

Issue 3 - Sip Neo 3
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Sip 2 Thumbnail
Filters

Issue 6

Nanofilter Technology

Our Nanofilter is the ultimate cold water filter. Read this article to find out why filters are important, how the Nanofilter works and how this filter plays its part in working towards a more sustainable future. This issue also breaks down the technology this filter utilises to keep drinking water safe.

Issue 6 - Nanofilter Thumbnail
Filter Thumbnail
AA Website Symbols

Issue 9

Water Leaks

Water leaks can be a problem when it comes to installing a POU machine. However, if you follow the installation steps correctly and use the right tools, leaks will be a thing of the past. Learn more about the POU installation process and avoid any potential hazards.

Issue 9 - Water Leaks
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Issue 12

Low Water Pressure

Low water pressure will undoubtedly be an issue that you or your engineers will encounter at some point. Read this issue to understand the causes of low water pressure, and actions your engineers can take in order to overcome it.

Issue 12 - Low Water Pressure
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Issue 15

POU Installation

Installing a Point-of-Use (POU) machine varies depending on the model specifications. It is also a crucial step in ensuring your machines perform correctly. Find out how to correctly install a POU machine, and the products we supply that can help you achieve this.

Issue 15 - How to Install a POU Cooler
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